Support · Zyler

Contact us

Email support@oceanai.so. Tell us which device and Zyler version you are using (Settings ▸ General ▸ Version), and what you expected to happen.

Do I need an account? No. Create a vault and start writing; your notes stay on your device. An account is only needed for Sync and, on the desktop, for the built-in AI.
Where are my notes stored? In a vault on your device. On iPhone and iPad the vault lives inside the Zyler app; on the desktop it is a folder you choose, one file per page.
How do I move a vault to another device without Sync? On iPhone or iPad, use Settings ▸ General ▸ Export to save the vault as a .zip, then choose Open existing vault on the other device. On the desktop, copy the vault folder.

How do I add a new device? Sign in on the new device and choose Open vault from Sync. Confirm the six-digit code shown on one of your other devices, or enter your recovery key.
Can you read my synced notes? No. Notes and attachments are encrypted on your device before upload, and only your devices hold the keys. See the privacy policy for what our servers can see.
I lost my recovery key and all my devices. Because only your devices hold the keys, we cannot recover your synced notes for you. Keep your recovery key somewhere safe, and keep at least one device signed in.
When does Zyler sync? While the app is open. Changes made offline sync the next time the app is open with a connection.

Delete your account: on iPhone or iPad, Settings ▸ General ▸ Delete account; on any device, account.zyler.app/account. Deletion is immediate and removes your synced data from our servers. Vaults on your devices are not touched.
Privacy: read the privacy policy.